Folsom Call Center Blossoming as Silicon Valley Seeks High-Quality Service

URLhttp://www.sacbee.com/news/business/article6614954
SourceSacramento Bee
Date Published03/15/2016
Author NameDale Kasler
Mentions specific company case(s) of reshoring, kept from offshoring, or transplantYes

Additional Reshoring Information:

Company/Division name Voxpro Group
Type of work Call Center
If manufacturing, is the company an OEM? Yes
Reshoring category:Transplant
Total number of jobs (added or to be added):700
Year reshoring announced:2015
Year reshoring implemented or to be implemented:2016
Domestically, the work will be done:In-house
Country(ies) from which reshored:Ireland
City reshored to:Folsom
State(s) reshored to:CA
If relevant, work nearshored to:-
Product(s) reshoredCall Center for Tech Support
What non-domestic negative factors made offshoring less attractive?Quality/rework/warranty
What domestic positive factors made reshoring more attractive?Proximity to customers/market
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